Terms of service

Terms & Conditions

Last updated: 26/10/2026

Welcome to Hot Cup & More.

These Terms & Conditions explain the rules that apply when you use our website, browse our products, place an order, or use any service offered through the site. By using the website or placing an order, you agree to these terms. If you don't agree, please don't use the website or place an order.

Delivery, returns, warranty, and privacy each have their own page with the full details. We've linked to them below, so you can go straight to the answer you need.

1. About Hot Cup & More

Hot Cup & More is a complete beverage solution provider to retailers, hotels, restaurants, cafés, and corporates. We supply high-quality coffee, tea, domestic and professional coffee machines, grinders, blenders, and other countertop equipment. United Business Development (UBD) founded Hot Cup & More in 2013 as the wholesale arm of its F&B group. 

  • Business address: Marina 50, Office 2101, Lusail, Zone 69, Street 315, P.O. Box 22238, Doha, Qatar

  • Customer service: 
    Tel: +974 4442 3322 
    Showroom: 66518828 
    Technician: 71155668 
    Email: showroom@hotcupandmore.com

  • Customer service hours: Weekdays 9:00–17:00; Saturday 10:00–15:00

Some equipment purchases also include installation, user training, technical support, maintenance, or after-sales service, depending on the product and the service requirements.

2. Using Our Website

When you use our website, you agree to:

  • Give accurate and complete information when you place an order or send an inquiry.

  • Use the website for lawful purposes only.

  • Not interfere with the website's operation, security, or functionality.

  • Do not use the website to share harmful software, spam, fraudulent content, or other unlawful material.

  • Do not copy or misuse our website content without permission.

We may restrict or suspend access to the website if we reasonably believe it is being misused or used in breach of these terms.

3. Products & Product Information

We aim to give clear and accurate information about every product on our website, including descriptions, specifications, images, availability, and pricing. Product colors and appearance may vary slightly depending on your screen or the manufacturer's specifications.

All products are subject to availability, and product varieties may change without prior notice.

For machines and technical equipment, please check the specifications and intended use before ordering. If you're not sure which machine, accessory, or ingredient suits your setup, our team will help you choose.

4. Pricing

Prices on the website are shown in Qatari Riyals (QAR) unless stated otherwise.

Displayed prices do not include taxes. Taxes may apply in addition to the displayed price, as required by applicable Qatar law. We show the current price of each product on our website. You are also welcome to visit our showroom, where our experts will give you full guidance.

If we identify an obvious pricing error before your order is fulfilled, we will contact you to confirm the correct price. You may choose whether to proceed at the corrected price or cancel the affected order.

5. Payments

We offer online payment and Cash on Delivery (COD) options at checkout.

  • Online payment: Once your payment is successfully processed, you will receive an order confirmation by email.

  • Cash on Delivery (COD): You may receive a call, SMS, or email when your order is on its way. Please keep the required cash payment ready when your order arrives.

Available payment methods may be subject to change and will be displayed at checkout.

6. Order Confirmation & Cancellation

Please check that your contact, delivery, and order details are correct before you submit an order.

Once we receive your order, we may review product availability and delivery details before fulfilling it. Once your order is successfully placed, you will receive an order confirmation by email.

Order cancellation: If you wish to cancel an order before it has been fulfilled, please contact our customer service team as soon as possible. Cancellation requests are subject to the applicable order status and our Returns & Refund Policy. 

7. Product Availability and Order Changes

We do our best to keep product availability up to date. If a product becomes unavailable after you place an order, our team will contact you to discuss the available options.

  • Wait for the product: If you would like to continue with the same product, we will provide an estimated availability or delivery date.

  • Choose an alternative: Where possible, our team can help you explore an available alternative.

  • Request a refund: If you prefer not to wait or choose another product, we will refund the amount paid for the unavailable product in accordance with our Returns & Refund Policy. Delivery charges, where applicable, are non-refundable.

Our team will contact you before making any changes to your order, so you can choose the option that works best for you.

8. Shipping & Delivery

We deliver eligible orders within our delivery areas. Estimated delivery is 1–2 business days. Actual timing can vary with product availability, delivery location, and operational circumstances. If a delay or difficulty is likely to affect your order significantly, we will let you know.

We currently deliver to Doha, Al Wakra, and Al Khor.

Full details are in our Shipping & Delivery Policy.

9. Returns, Exchanges & Refunds

We accept returns and exchanges within 7 days of the delivery date, provided the conditions are met. Products must be unused, unopened, in original packaging, and returned with the original invoice. Opened, used, damaged, or altered products are not eligible.

Coffee beans, syrups, and other food and beverage products cannot be returned or exchanged, even if unopened. 

Coffee machines and equipment are subject to inspection and approval by our technical team. Sale and promotional items are non-refundable and non-exchangeable.

Full conditions and refund timelines are in our Returns & Refund Policy.

10. Coffee, Tea & Consumable Products

Food and beverage products require proper storage and handling. Please:

  • Store products as instructed on the packaging.

  • Keep them in a cool, dry place, away from direct sunlight where applicable.

  • Check the best-before date on the packaging.

  • Read the product label for allergen information before use. Products may contain or come into contact with allergens such as milk, nuts, gluten, or soy.

Food and beverage products are for preparing food and drinks. Resale without our prior authorization is not permitted.

11. Equipment, Installation & Training

Eligible coffee machines and equipment may include installation and user training, depending on the product and service requirements.

We also provide maintenance, technical support, and after-sales service for eligible equipment, subject to the applicable service terms and charges.

Where installation or training is included with your purchase, our team will coordinate the applicable service with you.

12. Warranty

Eligible coffee machines and equipment may be covered by a 1-year manufacturer warranty, subject to the applicable manufacturer's terms and conditions. A Warranty Certificate or purchase invoice is required for warranty claims.

12.1 What the warranty covers

During the warranty period, eligible products may receive free repair, service, and maintenance for covered issues.

Replacement may be provided where a covered manufacturing defect or damaged spare part cannot be repaired, subject to the applicable warranty terms and technical assessment.

The warranty period is 1 year from the invoice date, subject to the applicable manufacturer's warranty terms.

12.2 What the warranty does not cover

The warranty does not cover:

  • Consumable items

  • Misuse, mishandling, or abuse

  • Accidental or improper damage

  • Improper installation

  • Dismantling or tampering

  • Servicing or repairs by an unauthorized third party

  • Incorrect power supply

  • Altered warranty certificates

  • Failure to follow the applicable operating instructions

For complete warranty conditions, please see our Warranty Policy.

13. Intellectual Property

The Hot Cup & More name, logo, website design, written content, product descriptions, photographs, graphics, and other original materials on this website are owned by Hot Cup & More or used with permission from the relevant rights holder.

Product names, brand names, trademarks, and logos belonging to manufacturers or other third parties remain the property of their respective owners.

You may use this website for personal or legitimate business purchasing purposes. You may not, without prior written permission:

  • Copy, reproduce, modify, distribute, publish, or commercially exploit our website content.

  • Use or modify the Hot Cup & More name, logo, trademarks, or other brand assets.

  • Remove or alter any copyright, trademark, or other proprietary notices.

  • Use our content or brand assets to suggest an affiliation, endorsement, or partnership that does not exist.

Nothing on this website grants you a license or right to use any Hot Cup & More or third-party trademark, logo, or other intellectual property without permission from the applicable rights holder.

If you believe any content on our website infringes your intellectual property rights, please contact us using the details provided in the Contact Us section.

14. Customer Reviews & Third-Party Links

If you submit a review, photo, or other content to our website, you confirm that it is genuine, lawful, and your own. You allow Hot Cup & More to display and use it to run and improve our website and services. We may remove content that is abusive, misleading, offensive, or unrelated to our products.

Our website may link to third-party websites or services, such as manufacturer pages or payment providers. We provide these for convenience, and they operate independently. We are not responsible for their content, availability, or policies.

15. Privacy

When you use our website or place an order, we collect and use the information needed to serve you. Our Privacy Policy explains what we collect, why, and how we protect it.

16. Your Consumer Rights & Our Responsibility

We want you to have a clear and reliable experience when purchasing from HCM. Nothing in these Terms & Conditions limits any right or protection you have under applicable laws of the State of Qatar that cannot legally be excluded.

16.1 Product use and care

Use, install, maintain, and operate our products in accordance with applicable product instructions, manufacturer guidelines, and safety requirements. HCM is not responsible for damage resulting from misuse, improper installation, unauthorized modifications, tampering, or failure to follow applicable operating or maintenance instructions, except where liability cannot legally be excluded.

For coffee machines and equipment, warranty coverage is also subject to the applicable manufacturer warranty terms and Hot Cup &More's Warranty Policy.

16.2 Events outside our reasonable control

We will do our best to fulfill your order and provide our services as expected. However, some circumstances may be outside our reasonable control, including natural disasters, government actions, transport disruptions, or other exceptional events that prevent or significantly delay our ability to perform our obligations.

Where such circumstances occur, we will communicate with you where reasonably possible and take appropriate steps to fulfill the affected order or service when circumstances allow.

16.3 Our responsibility

HCM remains responsible for meeting its obligations under these Terms & Conditions and applicable Qatar law. Nothing in these Terms & Conditions is intended to exclude or restrict liability or consumer rights where such exclusion or restriction is not permitted by law.

17. Questions, Complaints & Customer Support

If you have a concern about an order, product, delivery, return, warranty, or service, please contact our customer service team. We will review it and work with you toward a fair resolution.

  • Phone: +974 4442 3322 (Showroom 66518828, Technician 71155668)
  • Email: showroom@hotcupandmore.com
  • Hours: Weekdays 9:00–17:00; Saturday 10:00–15:00
  • Response time: We will contact you within 1–7 business days
  • Changes to These Terms

We may update these Terms & Conditions when our website, products, services, or processes change. The Last updated date at the top of this page will show the latest revision. Please review the page from time to time.

18. Governing Law & Disputes

These Terms & Conditions are governed by and interpreted in accordance with the laws of the State of Qatar.

Any dispute arising from them is subject to the jurisdiction of the competent courts of Doha, Qatar.

We'd always like to resolve a concern directly first, so please contact our team before taking it further.

19. Contact Us

Have a question? Talk to our team, and we'll help you find the right answer.

Hot Cup & More 

Address: Msheireb Galleria, Doha

Phone: +974 4442 3322

Showroom: 66518828

Technician: 71155668

Email: showroom@hotcupandmore.com

We aim to contact you within 1–7 business days for queries.