Privacy policy

Privacy Policy

Last updated: 26/10/2026

At Hot Cup & More, we handle your details the same way we handle your coffee setup: carefully, and with your needs in mind.

This policy explains what personal information we collect when you use our website, place an order, contact our team, or use our services. It also explains why we collect it, who we share it with, and your choices.

1. Who We Are

Hot Cup & More is a beverage solutions provider in Qatar. We supply coffee, tea, coffee machines, equipment, accessories, and services such as installation and maintenance to homes, businesses, hotels, restaurants, cafés, and offices. We were founded in 2013 by United Business Development (UBD) as the wholesale arm of its F&B group.

We are responsible for the personal information described in this policy. 

  • Address: Marina 50, Office 2101, Lusail, Zone 69, Street 315, P.O. Box 22238, Doha, Qatar

  • Phone: +974 4442 3322

  • Email: showroom@hotcupandmore.com

  • Website: shop.hotcupandmore.com

2. Information We Collect

We collect personal information that is reasonably necessary for the purposes described in this policy. We do not ask for information that is unrelated to those purposes.

When you place an order

  • Your name, phone number, and email address

  • Delivery address and delivery instructions

  • The products you order, order value, and order history

  • Payment status and, where relevant, your chosen payment method (online payment or Cash on Delivery)

When you create an account

  • Your login details, saved addresses, and order history

When you contact us or ask for a quote

  • Your name, company name, role, contact details, and what you tell us about your needs, such as the type of venue, the equipment you are looking for, or the products you want to supply

When you use our service and support

  • Details needed for installation, user training, technical support, maintenance, warranty claims, and returns, such as your address, product and purchase details, and invoice information

When you leave a review

  • Your name or display name and the review content you choose to share

When you visit our website

  • Technical information such as your IP address, browser and device type, the pages you view, how you arrived at our site, and when you visited

Please only share information that you are comfortable giving us.

3. Payment Information

Third-party payment service providers process payments. For Cash on Delivery orders, payment may also be collected by our delivery partners. Payment and card information may be handled by these providers in accordance with their own privacy and security practices.

4. How We Use Your Information

We use your information for the following purposes:

  • Fulfil your orders: Process orders, payments, deliveries, and related requests.

  • Provide customer support: Respond to enquiries, returns, exchanges, refunds, warranty claims, complaints, and technical support requests.

  • Provide installation and maintenance: Arrange installation, maintenance, training, and after-sales services when requested.

  • Handle business enquiries: Prepare quotations, understand your requirements, and recommend suitable products or equipment.

  • Operate our website: Maintain accounts, checkout, shopping features, and other website functionality.

  • Keep our website secure: Protect our website, systems, customers, and services against fraud, misuse, and unauthorised access.

  • Improve our website and services: Understand how visitors use our website, measure performance, and improve our products, services, and customer experience.

  • Send marketing communications: Send news, offers, product updates, and other marketing communications where you have provided the required consent. You can withdraw your consent or unsubscribe at any time.

  • Meet legal obligations: Maintain records and comply with applicable tax, accounting, legal, regulatory, and other obligations.

We use your information only for the purposes described in this policy, unless you provide consent for another purpose or we are required or permitted to use it by applicable law.

5. Your Consent and Marketing Choices

We may use your personal information when you have given consent, when it is necessary to provide a product or service you have requested, or when required or permitted by applicable law.

Service communications: We may contact you about orders, deliveries, payments, returns, warranties, installations, maintenance, and other services you have requested. These communications are not marketing messages and may continue even if you unsubscribe from marketing.

Marketing communications: Where required, we will ask for your consent before sending promotional emails, offers, product updates, or other marketing communications. You can withdraw your consent or unsubscribe from marketing communications at any time by using the unsubscribe option in the message or contacting us at showroom@hotcupandmore.com.

Marketing consent may be collected through relevant website forms, newsletter sign-ups, checkout options, or other consent mechanisms used by HCM.

6. Cookies and Website Data

Our website uses cookies and similar technologies. Some are needed for the site to work, such as keeping items in your basket and completing checkout. Others help us understand how visitors use our website, measure performance, support advertising, and deliver relevant marketing. 

These technologies may be provided by third-party analytics, advertising, and marketing technology providers, including services from companies such as Google and Meta, where used.

We may update the technologies we use from time to time. Where required, we will provide appropriate information and choices for managing non-essential cookies and similar technologies.

7. Who We Share Your Information With

We do not sell your personal information. We may share your information with service providers and other parties who help us operate our business and provide products and services to you. We share only the information reasonably needed for the relevant purpose.

These may include:

  • Online store and hosting providers: Shopify and other technology providers that support our website and online store.

  • Payment providers: Third-party payment service providers that process payments on our behalf.

  • Delivery and logistics partners: Providers that help deliver your orders and collect Cash on Delivery payments, where applicable.

  • Technicians and service partners: Providers who assist with installation, maintenance, training, warranty, and after-sales support.

  • Email, analytics, advertising, and marketing providers: Technology providers that help us communicate with customers, understand website usage, measure performance, and deliver marketing where permitted.

  • Professional advisers: Accountants, legal advisers, auditors, and other professional service providers where necessary.

  • Government and regulatory authorities: Where disclosure is required or permitted by applicable law.

We take appropriate steps to assess relevant service providers and require them to handle personal information only for authorised purposes and to apply appropriate safeguards. Some providers may process or store information outside Qatar. See Section 8, Transfers Outside Qatar, for more information.

8. Transfers Outside Qatar

Some of the third-party providers we use may store, access, or process personal information outside Qatar. These may include providers supporting our online store, payment processing, hosting, analytics, communications, advertising, marketing, and other business services.

Where personal information is transferred outside Qatar, HCM will take appropriate steps to ensure that the transfer and subsequent processing comply with applicable Qatar data protection requirements and that appropriate safeguards are in place to protect your information.

We may transfer information where this is necessary to provide our products and services, operate our website and systems, work with our service providers, or meet our legal and regulatory obligations.

The countries to which personal information may be transferred, the providers involved, and the safeguards applicable to those transfers may depend on the services we use. 

For more information about international transfers or the safeguards used to protect your information, you can contact us using the details provided in this policy.

9. How We Protect Your Information

We use reasonable technical and organizational measures to protect your information against loss, misuse, unauthorized access, and disclosure. We limit access to the people who need it to do their job. No website or online system is completely secure, so we cannot guarantee absolute security.

10. How Long We Keep Your Information

We keep your information only for as long as we need it for the reasons above, including order and invoice records, warranty periods, customer support, and legal, tax, and accounting requirements. When we no longer need it, we delete or anonymize it. 

11. Your Rights

You can ask us to:

  • Tell you what personal information we hold about you

  • Correct information that is wrong or incomplete

  • Delete your information, where we are not required to keep it

  • Stop using your information for a particular purpose, including marketing

  • Withdraw your consent at any time, where we rely on it

To make a request, email us at showroom@hotcupandmore.com. We may ask you to confirm who you are first, to protect your information. We will contact you by email about your request. 

If you are not happy with how we have handled your information, please contact us first so we can put it right. You may also contact Qatar's data protection authority. 

12. Children

Our website is meant for adults. We do not knowingly collect personal information from children. If you think a child has given us their information, please contact us, and we will take appropriate action.

13. Third-Party Websites

Our website may link to other websites, such as brand or manufacturer sites. We are not responsible for their content or privacy practices, so please read their policies before sharing your information.

14. If Something Goes Wrong

If we become aware of a personal data breach that may cause harm to individuals, we will assess and respond to the incident in accordance with applicable law. Where required, we will notify the relevant authority and affected individuals within the timeframe required by law.

15. Changes to This Policy

We may update this policy when our website, services, or the law changes. We will change the Last updated date at the top of the page whenever we do. We encourage you to check back from time to time.

16. Questions and Complaints

If you have a concern about how HCM has handled your personal information, please contact us first at showroom@hotcupandmore.com so we can review and address your concern.

We will review your complaint and respond within the timeframe required by applicable law. If you are not satisfied with our response, or if your concern remains unresolved, you may have the right to submit a complaint to the competent data protection authority in Qatar in accordance with applicable law.

Hot Cup & More 

Address: Msheireb Galleria, Doha 

Showroom: +974 66518828

Technician: +974 71155668

Email: showroom@hotcupandmore.com

We aim to contact you within 1–7 business days for queries.