Refund policy

Returns & Refund Policy

Last updated: 26/10/2026

We want you to be happy with what you buy from Hot Cup & More. This page explains what you can return or exchange, how long you have, and how refunds work. If you're unsure about anything, our team is happy to help before you order.

1. What You Can Return or Exchange

We accept returns and exchanges within 7 days of the delivery date, as long as the item is:

  • Unused

  • Unopened

  • In its original packaging

  • Returned with the original invoice

2. What We Can't Accept

We can't accept returns or exchanges for:

  • Opened, used, damaged, or altered products

  • Coffee beans, syrups, and other food and beverage products, including unopened items

  • Sale and promotional items

  • Requests made after the 7-day period

3. Coffee Beans, Syrups & Other Consumables

Food and beverage products can't be returned or exchanged, including unopened items. Please check the product label for the best-before date, storage instructions, and allergen information before you order. If you're not sure which coffee, tea, or syrup is right for you, talk to our team first.

4. Coffee Machines & Equipment

Every return or exchange request for a coffee machine or equipment is checked by our technical team and needs their approval. This helps us make sure the equipment is unused and in its original condition.

If a machine develops a fault, please see our Warranty Policy.

5. Sale & Promotional Items

Sale and promotional items are non-refundable and non-exchangeable.

6. Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of the delivery date. For coffee machines and equipment, please provide an uncut video showing the opening of the package and the condition of the item as proof.

We will review the issue and determine the appropriate solution, which may include a replacement, repair, or refund where applicable. For warranty-related machine faults, please refer to our Warranty Policy.

7. How to Request a Return or Exchange

  • Contact our team by phone, email, or at our showroom. 

  • Tell us your order or invoice number and the item you want to return or exchange.

  • Our team will review your request and confirm the next steps. We will let you know how to proceed once your request has been reviewed.

Please keep the original invoice and packaging ready.

8. Refunds

Once your return is approved, we will process your refund.

  • Refunds below QAR 500: Refunds will be issued to the original payment method or, where applicable, to the bank details provided by the customer.

  • Refunds of less than QAR 500: Refunds will be issued to the original payment method or to the bank details provided by the customer.

  • Delivery charges: Delivery charges are non-refundable.

Your bank or payment provider may need extra time to show the refund in your account. 

9. Exchanges

Exchanges follow the same 7-day window and conditions as returns. If the replacement item costs more or less than the original, we will explain any difference before we complete the exchange.

10. Our Right to Decline

Hot Cup & More may decline a return or exchange request that doesn't meet the conditions on this page.

Nothing on this page limits any right you have under applicable Qatar law that can't legally be excluded.

11. Need Help?

Have a question about a return, exchange, or refund? Talk to our team, and we'll help.

Hot Cup & More 

Address: Msheireb Galleria, Doha 

Showroom: +974 66518828

Technician: +974 71155668

Email: showroom@hotcupandmore.com

We aim to contact you within 1–7 business days for queries.