Warranty Policy

Last updated: 26/10/2026

A coffee machine is only as good as the support behind it. This page explains how the warranty on your Hot Cup & More equipment works, what it covers, and how to get help.

1. What the Warranty Covers

Eligible coffee machines and equipment may be covered by a 1-year manufacturer warranty, subject to the manufacturer’s terms and conditions. Warranty coverage varies by product, and we will provide the applicable warranty details and warranty card with each eligible product.

The warranty period is 1 year from the invoice date, subject to the applicable manufacturer’s terms and conditions.

During the warranty period, you are covered for:

  • Free repair, service, and maintenance for covered warranty issues

  • If a manufacturing defect or damaged spare part cannot be repaired, the product may be eligible for replacement within the warranty period

2. What You Need to Make a Claim

Please have one of these ready:

  • Your Warranty Certificate, or

  • Your purchase invoice

We can't process a warranty claim without one, so please keep it somewhere safe.

3. How to Make a Claim

  • Contact our technical team at + 974 71155668 or showroom@hotcupandmore.com. Our team will assist you with your warranty claim and guide you through the next steps.

  • Tell us your name, the machine model, your invoice number, and the problem. 

  • Our team will review the issue and assist you with the appropriate next step, which may include a technical visit, repair, or replacement, depending on the product and issue.

For service times and expected turnaround, [HCM to confirm].

4. The warranty does not cover

  • Consumable items

  • A machine that is not used according to the operating manual provided

  • Damage caused by misuse, mishandling, abuse, accidents, or improper installation

  • A machine that has been dismantled, tampered with, or serviced by another party

  • Faults caused by an incorrect power supply

  • A warranty certificate that has been altered in any way

If you're not sure whether something is covered, please ask our team. We'd rather answer your question than have you guess.

5. Installation, Training & Delivery

Coffee machine purchases include free home delivery, installation, and user training. Our team will coordinate the delivery and installation and guide you through the proper use of your machine.

Eligible coffee machines and equipment may come with a 1-year manufacturer warranty, subject to the applicable manufacturer’s terms and conditions.

Proper installation and use are important for your warranty. Please follow the operating manual and the guidance provided by our technical team.

For delivery terms, please see our Shipping & Delivery Policy.

6. Maintenance & After-Sales Support

Hot Cup & More provides maintenance, technical support, and after-sales services for eligible equipment, subject to applicable service terms and charges.

After the warranty period, paid repair, service, or maintenance options may be available, subject to spare parts availability and the applicable service or maintenance terms.

7. Your Rights

Nothing on this page limits any right you have under applicable Qatar law that can't legally be excluded.

8. Returns and Exchanges

Returns and exchanges are covered separately. Please see our Returns & Refund Policy.

Need Help?

Have a question about your warranty or equipment? Talk to our team, and we'll help.

Hot Cup & More 

Address: Msheireb Galleria, Doha 

Showroom: +974 66518828

Technician: +974 71155668

Email: showroom@hotcupandmore.com

We aim to contact you within 1–7 business days for queries.