Shipping policy

Shipping & Delivery Policy

Last updated: [Insert date]

We want your coffee, tea, and equipment to reach you quickly and safely. This page explains where we deliver, how long it takes, what it costs, and what to do if something isn't right.

1. Where We Deliver

We currently deliver to Doha, Al Wakra, and Al Khor.

If you are outside these areas, please contact our team, and we will tell you what is possible.

1. Delivery Time

The estimated delivery time is 1–2 business days. Delivery times may vary depending on product availability, delivery location, and operational circumstances.

1. Delivery Charges

 

Order value	Delivery charge
QAR 200 or more	Free
Below QAR 200 – Doha	QAR 30
Below QAR 200 – Al Wakra	QAR 50
Below QAR 200 – Al Khor	QAR 60

 

The applicable delivery charge will be shown at checkout before you complete your payment. 

Free home delivery would be available for eligible coffee equipment purchases.

1. Order Confirmation and Processing

After you place an order, you will receive an email confirming your order. All products are subject to availability, and product varieties may change without prior notice.

If a product becomes unavailable after you place your order, we will contact you to discuss the available options. If you have already paid for an unavailable product, we will process the applicable refund in accordance with our Returns & Refund Policy.

1. Delivery Updates

We may provide delivery updates by email, SMS, or other contact details provided with your order.

1. Delivery Address and Receiving Your Order

Please make sure your delivery address, phone number, and delivery instructions are correct and complete. Incorrect or incomplete information may result in delivery delays or failed delivery attempts.

Also, make sure someone is available to receive the order. If the delivery team can't reach you, we will contact you to arrange another time.

1. Cash on Delivery

If you choose Cash on Delivery, payment is made to the delivery team when your order arrives.

1. Delays

Delivery may sometimes take longer than estimated due to product availability, weather, traffic, or other operational circumstances. If a delay is likely to significantly affect your order, we will let you know and explain your options.

1. Checking Your Order When It Arrives

Please check your order when it arrives. If an item is damaged, missing, or different from what you ordered, please contact us within 7 days of the delivery date so we can assist you.

For returns, exchanges, and refunds, please see our [Returns & Refund Policy – link].

1. Coffee Machines and Equipment

Eligible coffee machines and equipment may include installation and user training, depending on the product and service requirements.

For warranty and after-sales support, please see our [Warranty Policy – link].

1. Orders Outside Our Delivery Areas or Special Requests

For business orders, bulk orders, or deliveries outside Doha, Al Wakra, and Al Khor, please contact our team. We will confirm what we can arrange and any extra charges before you order.

1. Need Help?

Have a question about your delivery? Talk to our team, and we'll help.

Hot Cup & More 

Address: Marina 50, Office 2101, Lusail, Zone 69, Street 315, P.O. Box 22238, Doha, Qatar. Phone: +974 

Showroom: 

Technician: 

Email: @hotcupandmore.com

We aim to contact you within 1–7 business days for queries.